Our customers are our key focus. We strive to make your experience shopping with us a very satisfying one.  Should you have any questions, or simply wish to offer a suggestion, please send us an email to info@kangarootentcity.com.au.

Returning Goods  
If you are not satisfied with the product(s) you’ve purchased online, please contact us at Kangaroo Tent City (02 9630 2888) to discuss your concerns.  If required, you will need to organise the return of the goods to Kangaroo Tent City. Once returned, a full assesment can be made and the appropriate action taken. This may be in the form of a  replacement, credit note or refund.

Warranty  
All of our products come with a warranty. Tent warranties vary from 1 year to 5 years, whilst certain products offer a life-time warranty. Each product we sell is thoroughly tested and checked before entering the market to ensure we are offering you the best possible quality at the best possible price. Warranties on all products protect you against faulty workmanship. However, warranties do not cover accidental damage, storm damage, misuse, or normal wear and tear. 

Repairs to Goods  
As an extra service, we provide a repair service for items such as tents, stoves, backpacks and canvas products, and we also manufacture canvas products for special client orders, e.g. Marquees and canvas tarpaulins. All repairs are done on site in our factory at our Penrith store, which means if you’ve got a problem -we can fix it - straight away! There’s no need to waste time and money sending it to a third party – Kangaroo will provide the best after sales service around! More Information?

Join the Club!  
Why not join our Members Club! It's easy... You'll receive 5% off* every time you shop at Kangaroo Tent City just for being a member.  All you have to do is go to our members section, and fill in your details - it's that simple and only takes a minute, why not join up now! 

* 5% discount excludes existing sale items, portable fridges, Weber products, gas refills, Casio watches, kayaks, GPS products, repairs/alterations, or issuing of gift vouchers.  Excludes payment by American Express or Diners Club.

* Free delivery for tents is on slected models only on orders taken on this website.  Models with free delivery are clearly labelled on this website.  Those that do not mention free delivery are not included in this promotion.  Terms and conditions apply for free delivery.  See stores for details.